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We hope that you are pleased with your purchase and the service you've received from Hamax. However, if there is something you are not happy with, you can get in touch with the Hamax Customer Services team so that we can resolve your issue.

COMPLAINT HANDLING AND DISPUTE RESOLUTION PROCESS

Contact us straight away about your issue.

In the first instance, email the Hamax Customer Service team as soon as possible.

If possible, please provide a telephone number so we can call you. 

Emailcustomer.services@hamax.co.uk or write to us at:

Hamax UK Customer Service

Unit 4 

Roundhouse Road 

Faverdale Industrial Estate 

Darlington 

DL3 0UR

ESCALATING THE COMPLAINT

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